When Is It Time To Hire?

I’m working at least 14 hour / day. I’m conducting research. I’m finding new clients. I’m responding to email – A LOT of email. When it’s time to make money, I’m the one who stands in front of the audience and speaks. It is an...

The Magic of Disney – Customer Experience

Disney Trivia Disney employees are called Cast Members. Disney customers are called Guests. When working with guests, Cast Members are “On Stage”. Work done “behind the scenes” is called “Back Stage”. Walt Disney designed everything...

Handling Rejection

Like many other people, I have felt the sting of rejection. There have been jobs I was not hired for, contracts I was not awarded and keynotes I was not selected to deliver. To make matters worse, my 8th grade girlfriend broke up with me (Ocotber 1984). Ugh! No one...

Your 3 Most Important Resources

Not Always Money Large companies have the luxury of not having to worry too much about money. Apple Inc. has $158 billion in the bank. That’s enough to buy Starbucks AND Ford Motor Company with CASH. They have other challenges separate from income and revenue:...