The Magic of Disney – Customer Experience

Disney Trivia Disney employees are called Cast Members. Disney customers are called Guests. When working with guests, Cast Members are “On Stage”. Work done “behind the scenes” is called “Back Stage”. Walt Disney designed everything...

It's Not 1984 Anymore

I was awakened recently to some alarming news. Apple is partnering with IBM? Steve Jobs must be rolling over in his grave! The award winning, famous 1984 ad (the one that only ran one time on national television) is hereby debunked. However, that’s not the only...

3 Things You WON'T See at WWDC

Apple Worldwide Developer Conference 2014 I am as excited as anyone for WWDC this year. Like many Apple fans, I have been holding off on buying anything for the last month in anticipation of new hardware announcements. The podcasts, messages boards and blogs have been...

Don't Be the First; Be the Best

First to Market Wins? The common perception in business is the first one to the market place wins. If they don’t win, they at least have a large competitive advantage over “late comers.” Second and third entrants spend the majority of their time...

Your 3 Most Important Resources

Not Always Money Large companies have the luxury of not having to worry too much about money. Apple Inc. has $158 billion in the bank. That’s enough to buy Starbucks AND Ford Motor Company with CASH. They have other challenges separate from income and revenue:...